FREQUENTLY ASKED QUESTIONS
We require in person consultations for all new clientele, prior to services. Consultations are $10.00 for general services and first time clients. Please call for available times. We requires a non-refundable 50% deposit to secure an appointment for all services. We accept Visa, Master Card, Discover, American Express, personal checks, money orders Paypal, Venmo and Zelle. You may mail in your deposit or drop by and make a payment and—once received—we will call you promptly to verify and confirm your appointment. A 3 day reschedule notice is required to maintain your deposit for future appointment. The balance due for all services is required when you arrive for your appointment.
Please be on time! Appointments that are not honored within one hour of your appointment time—with no notification of a late arrival—may have to be canceled and deposits may be forfeited. Based on previous experience we can give you a general estimation of the time it will take to complete your style. However, every situation is unique, so it is only an estimate. Sometimes styles run longer or shorter than expected. For best results we ask that you do not rush your stylist. If a stylist is running over with a client you will be notified of the time delay.
For those who are having a style that takes 6 or more hours, we recommend that you do not have your hair serviced on the same day as important engagements. Due to State Board Safety Regulations, children are not allowed in the Salon unless they are receiving services and/or accompanied by an adult. It is best to make other arrangements for someone to care for them while you are having your hair serviced. Our waiting area is limited in capacity and is only used for consultations and customers waiting to be serviced. Therefore, we kindly ask that you refrain from bringing children and/or friends and family to wait for you while you are having your hair serviced.
The styling area and stations are our “operating room.” Only stylist and clients who are being serviced are allowed in this area. All others must sit in the designated waiting area. When having your hair serviced, if at any point you see your style is not going the way we agreed, please let us know as soon as you know. After the style is finished it will be too late for any adjustments or refunds. Keep in mind that you have purchased our time as well as our skill.
We accept VISA, Master Card, Discover, American Express, Paypal, personal checks and money orders. Returned checks are subject to a $40.00 fee. We require a non-refundable deposit of 50% to secure appointments for services taking more than 3 hours.
Gratuity (or tip) is not included in prices, however, it is appreciated. Gratuities can be added to credit cards or personal checks.
Gift Certificates are available in any denomination and are non-refundable. Gift Certificates are valued for services rendered and retail. Gift Certificates are not exchangeable for cash or gratuities. For your convenience, Gift Certificates may be purchased by phone.
We are aware that, at times, you may need to change or cancel your appointment. We ask that you notify us 24 hours in advance if you need to cancel or reschedule. 24 hours is defined as beginning 24 hours from your scheduled appointment time. For example, if your appointment is at 1:00 p.m. on Thursday, you need to cancel or reschedule by 1:00 p.m. on Wednesday. A fee equaling 100% of the scheduled service will be charged for missed appointments that have not been cancelled or rescheduled within a 24 hour period. This fee must be paid—via cash or credit card—prior to scheduling any new appointments. No refunds will be given to appointments cancelled on the same day of your appointment.